Changing Emails Through Support!
To ensure a smooth experience for everyone, here's a message from our Support team!
Hello Starfam!
Throughout summer, our customer support team has noticed a high influx of change email tickets. The team is doing their best to address all of them while also attending to other requests from players who require their help.
If you are in a situation where you don’t have access to the old email and therefore can’t change it yourself, to help our customer support team with your request, it would really help if you included the following information in your request:
Current e-mail address of the account
Character name
Purchase receipt/screenshot of a purchase including date + amount + reference number that is a week old or more (screenshot of your purchase history on our website will not suffice.)
If you have not made a payment, please provide the following:
Date of birth (year + month + day)
Name of starter horse
Country you played in a week ago
Be sure to also contact us from an email you have access to. It does not have to be the one associated with the account.
Please be aware that due to the number of requests we currently have, it can take up to 5-7 business days for your email to be changed. If you have received a confirmation that your request has reached us, you can be sure that it is in the queue to be handled!
