The following third party service providers are used by Star Stable. For users under the age of consent, we take additional steps to ensure these providers do not share user data and are not used to track, serve targeted ads or build a profile of you.
If you have questions or concerns about any of the third parties listed below, or would like more information about their collection and use practices, please contact us at privacy@starstable.com
Partner: Google Analytics/Precis Digital
To help us better understand your use of the game. Not used in relation to users in Austria, France and Italy.
Services: Star Stable Horses, Star Stable Online Website
Personal data collected: IP Address, device ID, device information
Retention: Maximum of 14 months, IP address is discarded immediately
Partner: Google Analytics for Firebase
To help us better understand your use of our apps
Services: Star Stable Online Mobile, Star Stable Horses
Personal data collected: IP Address, device ID
Retention: Maximum of 14 months, IP address is discarded immediately
Partner: ThoughtSpot
To help us analyse and improve our products and services
Services: All services
Personal data collected: IP Address, device ID, device information, player game data cross-referenced with customer data
Retention: Data collected from limited accounts is deleted after 90 days, data from free players is deleted within 72 hours of a request or after 4 years of account inactivity, data from paid users is deleted within 30 days of a deletion request.
Partner: Unity
Analytics, Crash Reporting, and Performance Diagnostics
Services: Star Stable Horses
Personal data collected: Device ID, IP Address, OS version, Hardware specs, and Crash Logs
Retention: 90 days
Partner: Google Ad Services
Ad network
Services: Star Stable Online Website
Personal data collected: IP Address, ad notifications for users at or above the age of consent
Retention: 30 days
Partner: Bing
Search Engine Marketing
Services: Star Stable Online Website
Personal data collected: IP Address
Retention: 390 days (13 months)
Partner: Reddit
Advertising/Marketing cookies used in relation to users at or above the age of consent
Services: Star Stable Online Website
Personal data collected: IP Address
Retention: 90 days
Partner: Taboola
Advertising/Marketing Cookies used in relation to users at or above the age of consent
Services: Star Stable Online Website
Personal data collected: IP Address
Retention: 1 year
Partner: Meta
Advertising/Marketing Cookies used in relation to users at or above the age of consent
Services: Star Stable Online Website
Personal data collected: IP Address
Retention: 3 months
Partner: Impact Radius and Market Force
For cookie data analytics and ad attribution
Services: Star Stable Online Website
Personal data collected: IP Address, irclickid
Retention: 30 days
Partner: Singular
Analytics and attribution of contextual ads in our apps
Services: Star Stable Online Mobile
Personal data collected: IP Address, device ID, device information
Retention: Deleted within 30 days of collection
Partner: Unity
Serving of ads in our apps
Services: Star Stable Horses
Unity acts as an independent controller. Please see Unity’s privacy policy: https://unity.com/legal/game-player-and-app-user-privacy-policy
Personal data collected: IP Address
Retention: 6 months
Partner: Checkstep
Chat moderation
Services: Star Stable Online Website, Star Stable Online Mobile
Personal data collected: In-game messages
Retention period: 12 months
Partner: Zendesk
Customer service and support
Services: All services
Personal Data Collected: Email address, age, parent email address
Retention Period: Tickets in Zendesk are deleted after 24 months.
Partner: Firebase
Used to deliver remote push notifications
Services: Star Stable Online Website, Star Stable Online Mobile
Personal data collected: IP Address, push token
Retention Period: 14 months
Partner: Amazon Web Services
Used to deliver e-mails
Services: Star Stable Online Website, Star Stable Online Mobile
Personal data collected: email address, online contact information
Retention: Mail service storage 30 days, Mail success logs 3 months, long term storage and troubleshooting 6 months
Partner: Adyen
Payment processing
Services: Star Stable Online Website
Personal data collected: Account data: transaction ID, account ID, country, email address
Retention: 7 years
Partner: PayPal
Payment processing
Services: Star Stable Online Website
Personal data collected: Account data: transaction ID, account ID, country, email address
Retention: 10 years
Partner: Shopify
Webshop host
Services: Star Stable Online Website
Personal data collected: Account data: transaction ID, account ID, country, email address
Retention: 2 years
Partner: Stripe
Payment processing
Services: Star Stable Online Website
Personal data collected in relation to users above the age of consent:
Retention: 10 years
Partner: Amazon Web Services
Supports our backend services
Services: Star Stable Online Website, Star Stable Online Mobile
Personal data collected: All data in Star Stable databases and servers
Retention: for the duration of the user account, deleted after 4 years of inactivity for free users, and 90 days for limited accounts.
Partner: Bongfish
Operational services for the app
Services: Star Stable Horses
Personal data collected: None
Retention: N/A
Partner: Microsoft Azure PlayFab
Supports backend services in our apps
Services: Star Stable Horses
Personal data collected: IP Address, device ID
Retention: 30 days, device ID is only used for login and not used in analytics. The IP Address is obfuscated immediately upon collection.
Partner: Google Cloud Platform / Big Query
Hosts analytics data
Services: All services
Personal data collected: IP Address, device ID, device information
Retention: Data collected from limited accounts is deleted after 90 days, data from free players is deleted within 72 hours of a request or after 4 years of account inactivity, data from paid users is deleted within 30 days of a deletion request.
Partner: OneTrust
Provision of privacy management software
Services: Star Stable Online Website
Personal data collected: IP Address, Device information
Retention: 12 Months
Partner: Sentry
Error and performance tracking
Services: Star Stable Online Website, Star Stable Online Mobile
Personal data collected: IP Address, device ID, device information
Retention: Sentry does not store sensitive data, data is deleted after 90 days
Partner: Unity In-App Purchasing
To facilitate microtransactions
Services: Star Stable Horses
Personal data collected: Token ID, analytics data (as above)
Retention: as long as needed to complete the transaction and deleted from Unity once stored in the AWS database
Partner: YouTube
Video streaming
Services: Star Stable Online Website
Personal data collected: IP Address to technically deliver content
Retention: deleted immediately from users below the age of consent