Terms and conditions

1. Introduction

The following Terms and Conditions are valid between you and the Swedish company Star Stable Entertainment AB, reg. no. 556819-8401, (hereinafter referred to as “Star Stable”, “us” and “we”). The Terms and Conditions apply to your installation and use of the game Star Stable Online, which is a multiplayer online role-playing game based in a virtual world. If you have subscribed to become a Star Rider, these Terms and Conditions also apply to your Star Rider membership, which allows you to install and use the full version of the game. The Terms and Conditions also apply to any services provided to you by Star Stable relating to the game, for example the Star Stable website, mobile apps and Star Stable social media accounts (“services”). The website www.starstable.com will, from now on, be referred to simply as the “website”.

We kindly advise anyone who is younger than 18 years old, to get a parent or legal guardian to read and accept these terms and conditions on your behalf. It is also important that you get consent from a parent or legal guardian before you register on our website, install or use the game and make any purchases on our website. By accepting these terms and conditions, you confirm that you are 18 years or older, or that you have permission from your parent or legal guardian to install and use the game, and to subscribe for a Star Rider membership, if applicable.

Please read these Terms and Conditions carefully before installing and using the game or subscribing for a Star Rider membership.

If there is anything that you do not understand, please contact us at http://www.starstable.com/support.

Star Stable reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with these changes. With the exception of spelling errors, Star Stable will notify players and parents of any changes to the Terms and Conditions.

2. Register for an account

To gain access and start playing the game, users are required to create an account by entering their email address, a password and date of birth on the website.

Here, you agree not to share your username and password (the “login information”) that you have chosen, or your account details. You also accept sole responsibility for maintaining the confidential login information and for use of your account. If, at any point, you suspect that you have become a victim of a security breach, loss, theft or unauthorized access to this information, please contact our customer support team: http://www.starstable.com/support.

3. Requirements for installing the game software

Once you have created an Account, you will be able to download and install a game executable file by clicking on the button that says “Download and play”. In order to play the Game you need to meet the minimum system requirements which can be found here.

4. The game

4.1 Playing the Game free of charge

  • Once you have created an account and downloaded the file, the game can be tried free of charge within the specialized area. Beyond the free trial area of the game is an area reserved for fee-paying subscription members (“Star Riders”).

4.2 Star Rider Membership

  • A Star Rider membership can be purchased on our website after logging in to your Star Stable account. You can either choose between a recurring 1 month or 3 months Star Rider subscription or purchase the 'pay once' Star Rider option that gives you unlimited access to the game for as long as Star Stable is operating.

  • For an ongoing subscription, you must choose one of the valid and accepted payment methods that we offer on our website, such as: (1) credit card payment, (2) PayPal, (3) Trustly, or (4) Paysafecard (your “Payment Method”). We will then bill the monthly or quarterly membership fee to your payment method. Please see further details under section 7 below.

4.3 Free Trials

  • From time to time, we may offer trials of the Star Rider membership for a specified period without payment. Star Stable reserves the right to determine who is eligible for a trial, and to withdraw or to modify a trial at any time without prior notice and with no liability. Free trials are for new members with registered accounts only.

  • In some instances, we will require you to provide your payment details before we start the trial. At the end of these trials, we will automatically start charging for the Star Rider membership. This happens on the first day following the end of the trial and continues on a recurring monthly basis. By providing your payment details in conjunction with the trial, you agree to this charge. If you do not wish to continue your Star Rider membership and do not want to be charged at the end of the trial, you will need to change your Star Stable “my account” settings or contact our customer support before the trial period is up.

  • You will receive a reminder from Star Stable that your free trial period is ending between 48 to 72 hours prior to its scheduled end, and that we will start charging you unless you have changed your “my account” settings or informed customer support that you do not wish to continue your Star Rider membership before the end of the trial period. You will not receive a notice from us that your free trial period has ended or that the paying portion of your membership has begun. Log in to your “my account” page on the Star Stable website to find cancellation instructions. We will continue to charge your payment method on a monthly basis for your membership fee until you cancel.

5. Commencement of membership agreement and no Right of withdrawal

Your agreement with Star Stable regarding your Star Rider membership, which provides you with access to the full version of the game (and any services, if applicable), is concluded upon your first payment and Star Stable’s confirmation notice to you. You hereby agree that the full version of the game (and any services, if applicable) will be immediately available to you for download and use upon such payment and confirmation notice, and you hereby waive your right to withdrawal under the Distance and Off-Premises Contracts Act (SFS 2005:59). Please note that this does not affect your right to cancel your membership in accordance with section 8 below.

6. Prices

Prices for Star Rider membership may vary by nation and/or currency. The prices applicable to your membership appear on the website applicable to your country of residence. The prices shown on the website include VAT.

We reserve the right to adjust the subscription fee for the game or any components related to the game, in any manner, and at any time we may determine, at our own discretion. Star Stable shall, however, notify you by email of any price changes at least one month in advance. Please note that you are entitled to cancel your subscription at any time, in accordance with section 8 in these Terms and Conditions. Price changes will not apply to your current subscription period that you have already paid.

Please note that additional charges may be applicable depending on the payment method you choose. Please see further details regarding any additional charges related to your payment method.

7. Payments

7.1 Payments for Ongoing Star Rider Membership

  • By starting your Star Rider membership and designating a preferred payment method, you authorize us to charge you a monthly or quarterly membership fee at the then current rate.

  • The Star Rider membership fee will be billed at the beginning of the paying portion of your membership and each subsequent month or quarter thereafter unless and until you cancel your membership. We will automatically bill you via the payment method you have chosen on the calendar day that your paid membership starts. In the event that your paid membership began on a day not contained in any given month, we may bill your payment method on another day in the month or another day we deem appropriate. For example, if you became a paying member on January 31, your next payment date is likely to be February 28, so your payment method would be billed on that date.

  • Membership fees are fully earned upon receipt of payment. We reserve the right to change the timing of our billing, in particular, as indicated below, if your payment attempt was not successful. As long as a valid subscription is still active, we also reserve the right to retry payment authorization. This may affect your renewal date due to changes in your Star Rider membership. Visit our website and login to the “my account” page to see the next billing date for your particular renewal period. We may authorize your payment method in anticipation of membership or service-related charges. As used in these Terms and Conditions, “billing” indicates a charge, debit or other payment clearance, as applicable, against your payment method.

7.2 No refunds

  • Payments are non-refundable and there are no credits or refunds given for partially used periods. Following any cancellation, however, you will continue to have access to the game through to the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The receipt of credits in one instance does not entitle the user to credits in the future for similar occurrences, nor does it oblige us to provide credits under any other circumstances in the future.

8. Your cancellation for your star rider membership

You may cancel your Star Rider membership at any time, and you will continue to have access to the game through to the end of your monthly/quarterly/bi-annual billing period. We do not provide refunds or credits for any partial-month membership periods.

To cancel, log in to the “my account” page on our website and follow the instructions. There is a cancellation button up in the right corner of your account page.

If you cancel your membership, it will take effect the day after the last day of the current subscription period. You will then be downgraded to the free service as a “free player” without access to the Star Rider areas of the game. By viewing your “my account” page, you can find out when your membership will end.

9. Chargebacks & Reversals

We operate a transparent and straightforward procedure for customers who may wish to dispute a transaction on their Star Stable account. Our customer support team at http://www.starstable.com/support will provide any assistance necessary to customers, upon request. We do not encourage, however, chargebacks or reversals where the customer’s card issuer forcibly reclaims monies from a previously completed transaction. Therefore, Star Stable reserves the right to block access to — or close completely — any Star Stable account where such claims have been put into effect.

10. Termination by star stable

10.1 Termination

  • Star Stable is entitled to terminate your subscription and/or your account immediately if you are in breach of these Terms and Conditions.

  • After 24 consecutive months without login Star Stable has legal authority to terminate an account.

  • Star Stable also reserves the right to terminate your subscription and/or your Account with immediate effect due to other reasons than stated above.

11. Your license to use the game/service

Subject to your continuing compliance with the Terms & Conditions, you are granted a limited license to use the game solely for your own non-commercial entertainment purposes by accessing it with authorized, unmodified Star Stable software. You may not use the game for any other purpose, or in connection with any other software.

As part of this license, you agree that you will not, under any circumstances:

1. use cheats or any other unauthorized third-party software designed to modify the service

2. use the game, or any aspect of the game for any commercial purpose, including, but not limited to:

  • use at location-based site without the express written consent of Star Stable

  • for offering in-game currency (“Star Coins”)

  • for paid Star Rider membership for sale outside the game or any official Star Stable channel

  • for performing in-game services in exchange for payment outside the game, including but not limited to, daily horse care, leveling-up of horses and/or characters, completing quests and/or chores

3. modify or cause to be modified any files that are a part of the Game in any way

4. violate any applicable law or regulation in connection with your use of the game

5. redistribute, sell or otherwise copy any product(s) and/or service(s) offered by Star Stable

6. modify, translate or otherwise create derivative works based on Star Stable;

7. alter, or attempt to alter, decompile, reverse engineer, disassemble or otherwise reduce Star Stable to a human readable form, except to the extent applicable laws specifically prohibit such restriction

8. remove any identification, copyright or other proprietary notices

9. create any other software, product or service that incorporates Star Stable

10. disrupt or assist in the disruption of:

  • any computer used to support the Game

  • any other player’s experience of the Game or a Service

Without limiting the foregoing, copying or reproduction of the content or software to any other server or location for further reproduction or redistribution is expressly prohibited. You acknowledge that Star Stable is not intended for use in connection with any high risk or strict liability activity and Star Stable makes no warranty and shall have no liability in connection with the use of the game or a service provided by Star Stable in any such situations.

Users hold full responsibility for any and all content posted, uploaded, submitted or in any way added to the game or the website. Parents or legal guardians assume full and automatic responsibility for the conduct of users under the age of 18.

12. Prohibited content and activity

12.1 General

  • You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

  • Violation or misuse of Star Stable’s in-game chat function (the “chat”) is strictly prohibited. Star Stable expressly forbids the following topics, activities and/or content from the chat, the game, all services, as well as, but not limited to, the official social media channels and pages under Star Stable’s management such as our operations on Facebook, Instagram, Twitter and Snapchat. And users acknowledge their responsibility for adhering to the guidelines set forth herein.

  • The following lists are not exhaustive, and Star Stable reserves the right to take action against offensive or inappropriate behavior not mentioned in this agreement, including but by no means limited to suspension, restriction or permanent denial of access to your account, with any such decision being final, with no obligation of correspondence being entered into.

12.2 Obscene and/or Vulgar Language

Users shall not:

  • 1. use offensive or inappropriate words

  • 2. make use of offensive usernames;

  • 3. use logos/pictures/text plates with abusive or vulgar language

  • 4. use leet, eleet, leetspeak, or any other such methods of subverting or circumventing Star Stable’s chat filter in order to display vulgar, offensive, explicit or otherwise inappropriate language in the Chat.

Users shall not:

  • 1. take part in any dating-related conversation with other users and/or throw an in-game event (looking for a boyfriend/girlfriend etc.);

  • 2. add, display, upload or discuss sexually related content (text, images or videos) for example nudity, sexually explicit content, pornography, etc.

  • 3. solicit or participate in any kind of cybersex or any other similar activities

  • 4. ask for or offer webcam sessions

  • 5. discuss or suggest sexual activities

  • 6. engage in or discuss any form of virtual or real-life sexual violence such as cyber-rape

12.4 Disruption

Users shall not:

  • 1. spam or flood the Chat or Boards with repeated statements, messages, requests, ‘adds’, or undesirable/unwanted content (virus, advertising, phishing, chain letters, junk mail, mass mailing);

  • 2. attempt to disconnect another user or otherwise disrupt another player’s online experience

  • 3. abuse the report tools by submitting false or misleading reports of inappropriate activity by another user;

  • 4. mislead other users into giving out personal information; or

  • 5. anything Star Stable may consider to be contrary to the ‘essence’ or ‘spirit’ of the game.

12.5 Harassment, Threatening Behavior, Violence

Users shall not:

  • 1. bully, intimidate or threaten another player

  • 2. fer to extreme and/or violent real-life actions

  • 3. instigate or sustain rumors about a player or Star Stable employee

  • 4. improperly utilize the functions of the Game to intentionally upset or distress another player (such as the creation of a username to harass another user)

  • 5. add, upload or display distressing images intended to harass another player

  • 6. insult other characters, players, Star Stable employees, or groups of people in-game and externally.

12.6 Real Life Information

Users shall not:

  • 1. distribute or ask for full name, address, phone numbers, locations, meeting/hangout places;

  • 2. request any personal detail that may take the Star Stable experience from being virtual to being personal;

  • 3. distribute another player's, or a Star Stable employee's real-life information (name, address, phone number, social networking profiles etc.)

  • 4. distribute or attempt to obtain information that can be used to locate another user or his/her family, friends or a Star Stable employee.

  • Please note: Star Stable will not tolerate real-life threats or distribution of personal information.

12.7 Hate Speech

Users shall not:

  • 1. promote racial, ethnic, or national hatred

  • 2. use a racial, ethnic, or national slur

  • 3. refer to symbols of racial, ethnic, or national hatred

  • 4. insult or negatively portray someone based on their sexual orientation

  • 5. negatively portray major religions or religious figures

  • 6. insult or negatively portray someone based on their religious orientation

  • 7. otherwise display any form of discriminatory, bullying, partial, prejudicial or intolerant behavior towards another player based on their religion, race, sexuality, gender, beliefs, likes, dislikes, social status, age, or other distinguishing factor(s).

12.8 Illegal Activity / T&C Violation

Users shall not:

  • 1. exploit any in-game bugs or glitches, thereby granting you and/or any other user an advantage over other players not using such methods

  • 2. promote the use of drugs

  • 3. upload, display or direct any other user toward content promoting illegal activity

  • 4. disclose or share any kind of confidential Star Stable information that they are somehow privy to

  • 5. sell or trade Accounts, or encourage the sale or trade of Accounts

  • 6. impersonate a Star Stable employee

  • 7. advertise or promote commercial products/services

12.9 Fraudulent Behavior

Users shall not:

  • 1. engage in ‘phishing’ (asking for passwords or Login Information)

  • 2. engage in the use of any form of keylogging software

  • 3. offer free Accounts, Star Rider, Star Coins or other features and/or benefits

  • 4. engage in any kind of real life fraudulent behavior, including without limitation credit card fraud, SMS fraud, telephone fraud, fraud involving the accumulation of Star Coins or Star Rider

  • 5. impersonate another person, player, character or Star Stable employee

  • 6. engage in the use of any form of third-party software (including ‘CheatEngine’) to fraudulently obtain more Star Coins

We take online safety seriously and encourage you to always use caution when giving out any personally identifying information about yourself or your children. Star Stable monitors the content and messages in Chat and Boards and regulates behaviour through our partner Utopia Analytics. We strive to keep our game and services safe and will take the necessary actions for keeping it that way. If we find any violation against the rules stipulated in section 12, we will take action, and depending on the severity of the offence, either suspend the perpetrator from using the Chat, or in the worst case, permanently ban their account. Star Stable does not endorse this content and therefore disclaims any liability of the Chat’ and Boards, or actions resulting in use of the them.

14. Your grant of license to star stable

You (and your parents or legal guardian if you are under the age of 18) confirm that by uploading or otherwise submitting any materials, or typing texts, within the game or on the website or any related websites (including but not limited to the official social media channels and pages under Star Stable’s management such as our operations on Facebook, Instagram, Twitter and Snapchat), you automatically grant (or warrant that the owner of such rights has expressly granted) Star Stable a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, commercialize and distribute such materials or incorporate such materials into any form, medium or technology (now known or hereafter developed or devised) throughout the universe.

15. Warranty and liability

The provisions under this Section 15 applies to the fullest extent permissible in agreement with applicable law. Please note that the law applicable in your country may provide you with certain statutory rights that cannot be excluded by this Section 15.

The game and services (including without limitation to any and all content) is provided “as is” and without any warranties of any kind, either express or implied, or statutory.

Star Stable disclaims all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Star Stable does not warrant that it will meet your requirements, that your access or operation of the game or services or any content accessible through Star Stable will be uninterrupted or error-free, that defects will be corrected, or that the website (or any server that makes content available) are free of viruses or other harmful components.

The services provided by Star Stable does not in any way include, cover or guarantee your end-to-end connection. Third-party factors such as the wiring between your telephone exchange and your home, your home set-up and individual network performance can also affect your overall reliability of gameplay.

Star Stable does not warrant or make any presentations regarding the use or the result of the use of Star Stable in terms of its correctness, accuracy, reliability, or otherwise, or that use of the services will not adversely affect you or any other person’s use of the computer(s) on which Star Stable is installed on or accessed from.

Star Stable may not under any circumstances be held responsible for plug-ins from third-parties necessary for users to view or access any content or service offered by Star Stable (including, but not limited to, shockwave, flash and others) and cannot be held responsible for problems with the plug-ins under any circumstances.

No oral or written information or advice given by Star Stable and its moderators and/or employees shall under any circumstances create warranty of any kind. Applicable law may not allow the exclusion of express or implied warranties.

In no event shall Star Stable be held liable for any damages resulting from the use of, or inability to use, the game or services, except in case of proven negligence. In no event shall Star Stable be held liable for any indirect or consequential damages resulting from the use of, or inability to use, the game or services, except in case of proven gross negligence.

16. Force majeure

Star Stable shall not be liable for any delay or failure to perform resulting from causes outside of Star Stable’s reasonable control, such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of Force Majeure, Star Stable’ obligations will be suspended. The contract between you and Star Stable can, in such cases, be partially or fully terminated by yourself or by Star Stable.

Copyright in the Game and its content, and any content of the Services, or any documents or content provided on the Website, including, without limitation, the trademarks of Star Stable, any patents, graphics, text, photos, designs, logos, icons, images, data and software (together referred to as “Star Stable Property”), are owned by or licensed to Star Stable.

You are not allowed to reproduce, publish, distribute, sell, license, decompile, disassemble, reverse engineer, modify, translate or adapt the Star Stable Property in any way, except for the limited license granted to you by Star Stable as stated below.

Star Stable hereby grants you a limited, reversible and non-exclusive license to use the Star Stable Property when you publish material created by you (“Your Material”), for strictly non-commercial purposes, on Youtube or a similar third- party platform, provided that your use of the Star Stable Property within your material.

1. is not the main feature of Your Material, meaning that your own contribution to Your Material must be significant in relation to your use of the Star Stable property,

2. does not give the impression that you or Your Material is endorsed or approved by Star Stable,

3. is not unlawful, deceptive, obscene, harmful or disparaging,

4. is not harmful or damaging to the goodwill of Star Stable

5. is otherwise compliant with these Terms and Conditions, especially Sections 11.

If your use of Star Stable Property, in Star Stable’s opinion, is in violation of this Section 16, then you are obliged to immediately remove Your material from all public media on Star Stable’s request.

18. Trademarks

Star Stable trademarks include, but are not limited to, the Star Stable name and logo. Please note that your use of the games or services does not grant you any rights to use our trademarks, except for as otherwise expressly stated in these Terms and Conditions.

19. Marketing

If you consent to receive Star Stable emails when you register on our website, we will use the email address you provided to send you relevant offers and information.

We do not sell, rent, or lease your email address to third-parties, and we will not provide your personal information to any third-party individual or company at any time unless compelled to do so by law.

We will use your email address solely to provide relevant information about products and services available from Star Stable.

20. Contests and promotions

Star Stable may arrange contests and promotions operated by Star Stable or a third-party. Separate terms and conditions will apply to such contests and promotions.

21. Privacy policy

For information regarding our use of your personal data, please see Star Stable’ separate Privacy Policy which can be found at www.starstable.com/privacy

22. Security

Star Stable use Secure Socket Layers (SSL), the industry standard in transferring information to process your purchases. Star Stable secures communications by encrypting all data to and from the site. When making a purchase, you can immediately check the security validity by clicking the Thawte icon.

23. Information on the website

Star Stable cannot guarantee that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Star Stable may, at any time, amend the content of the site. Although Star Stable strives to display the correct texts, images and pricing on the website, errors may occur.

Part of the game or services provided through the site may be maintained by third-party operators. In situations where Star Stable acts as agent for such third-party services, we cannot be held responsible for any errors resulting from their activities. Star Stable cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Star Stable cannot guarantee problem-free, uninterrupted, and secure access to the website.

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

25. Violation of rules and indemnity

Star Stable reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Website.

Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.

You agree to compensate, defend and hold Star Stable harmless from any claim, demand, damages or other losses, including reasonable legal fees, asserted by any third-party resulting from or arising out of your use of the game or any service in violation of these Terms and Conditions, or any other violation by you of these Terms and Conditions.

26. Severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid Terms and Conditions shall be replaced with other terms that are valid and enforceable and come as close as possible to give effect to the commercial intentions of these Terms and Conditions.

27. Governing law

These Terms and Conditions are governed by the laws of Sweden (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance.

Please also note that you can also file possible claims against Star Stable before the Swedish National Board for Consumer Disputes (ARN).

28. Company information

Star Stable Entertainment AB (reg. no. 556819-8401)

Magnus Ladulåsgatan 65

118 27 Stockholm


E-mail address: http://www.starstable.com/support

VAT: SE556819840101

29. Version of the terms and conditions

The latest update of the Terms and Conditions of Star Stable was made in May 2018 version: Terms & Conditions 1.0.0.