Before submitting a support request, please look at our Help section.
We are making some database improvements and some players are facing issues logging in and missing character. We are aware and are fixing it as quickly as we can! Please note that due to increased volumes, our response times may be delayed, and we are not able to answer all incoming queries at the moment. If you are encountering this issue, please try to log in again a bit later as it is likely to be resolved.