TODAY'S DOWNTIME

A message from Star Stable regarding today's downtime:

Never, ever use downloadable tools claiming to be able to hack SSO!

This morning, the Star Stable team received some reports that the wrong character was appearing in-game for some players when they logged in. We also received a number of reports regarding a fake 'hack tool' that was released, claiming to offer unlimited free Star Coins to players.

Because of these reports, we've naturally taken down the servers in order to investigate. We take issues like these very seriously, and to take down the servers to allow for a full investigation was our safest choice to maximise account security for our players.

The 'hack tool' is in fact a piece of software designed to compromise the security of your accounts and computers. If you have used such a tool, delete it immediately and make sure to change your password right away to protect your account.

The whole team here are working as hard as possible to get the game back online as soon as possible, and Customer Support are on hand to help you with any worries or questions.

Thanks for your continued patience,
Star Stable Team

UPDATE: The servers are back up! Star Stable's servers are now back up and running. Since our investigation took longer than we'd hoped (approx. 5 hours), we've added a full day of Star Rider time to the accounts of all paying subscribers.

A little extra background:

Wrong Character Bug: We found 11 cases of people being accidentally logged into the wrong account at the weekend. This is because our servers were under a huge amount of pressure. We're really grateful to our fans and bloggers who told us about this early so we could stop it before it became a bigger problem.

Hack/Cheat Tool: We're going to be sending out an email to all of our players very soon to warn you all of the dangers of these programs, why they'll never, ever work, and why using them is a very, very bad idea.

Happy trails everyone! Thank you all for your support and patience :)
Star Stable Team