Customer Support Information

Hi StarFam!

Many of you have been at home for a long time now, and so have we! Our entire team have set up home offices and have been working remotely since early March. The safety of our team is the top priority for us! It has surely been a challenge to drastically change our way of working so quickly. Still, we’re thrilled to see so many of you are spending time on Jorvik with us. We hope you all can relax and forget the outside world for a while when visiting Jorvik and playing together! We’re doing our very best to keep bringing you the ultimate Jorvik experience throughout this time and beyond.

Currently, we’re seeing a vastly increased volume of support tickets, so we are not able to answer all incoming queries. For now, we’re focusing on urgent questions only. We apologize for the longer response times on the tickets, and we’re working hard on catching up. Be sure to keep an eye on your mail if you’re waiting for a support ticket; if you have received a mail with a reference number you know your request is being processed and will get a response as soon as it’s reached in the queue!

For more frequently asked questions, we have a great FAQ in English where you can find questions and answers for anything from technical issues to where to find the horse market!

Click here to go to our FAQ page!

Thank you so much for your patience!
Many (digital, of course - we’re taking social distancing seriously!) loving hugs from your Star Stable Team ♥