Help & Support

Account Support

I did not receive the verification email, what should I do?

If you have not received a verification email, you can try to re-send the verification email. Please be sure to check both Spam/Junk folders in case your email provider has decided to hide our mail.

To resend the verification mail:

  1. Log in to your My Account page at StarStable.com.
  2. Click on the Verify your email link or click here.
  3. Double check that you are logged in with an email address that you have access to.
  4. Click on the Send Confirmation Email button.
  5. Go to your email inbox and find the message from Star Stable asking you to confirm your address
  6. Click the link to confirm that the address is correct. You may be asked to log in to your account.

Confirming your email address will give you access to in-game chat and the ability to buy Star Rider and Star Coins.

How do I change my email address?

In order to change your email address, you will need to contact Customer Service and they will provide you with instructions.

If you are a Star Rider, please provide us with the last 4 digits of your credit card so we can authenticate your request.

If you are a Free member, we will send you a confirmation email.

How do I change my password?

  1. Log in to your My Account page at StarStable.com.
  2. Click on the Profile tab.
  3. Enter your current password, and then your new password twice.
  4. Click Save Details.

I forgot my password, what should I do?

If you've forgotten your Star Stable password, click here and the follow the instructions.

How can I delete my account?

In order to remove your account, please contact Customer Service who will remove it for you.

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Payments and Memberships

What is a Star Rider?

A Star Rider is a paying member with access to the whole game and many exclusive features. To read more about the benefits of being a Star Rider click here.

Can I get a Free Trial as a Star Rider?

We sometimes run 'Free Star Rider Weekends' where we unlock the whole game for all levels for a limited amount of time. We will always inform our users on the website when we are running a Star Rider Weekend. We may also announce this on our Facebook fan page and by email, so make sure to check regularly.

What does a "Subscription" mean?

All memberships (except for the Lifetime Membership and when you pay with your mobile) are rolling subscriptions, which means you pay a little bit each month. Rolling subscriptions are automatically renewed until they are cancelled.

What happens if I pay by mobile?

If you pay by mobile, your payment with not be recurring (i.e. we will not be able to automatically renew your membership). You will need to manually buy a new membership when your current one expires.

What is a Lifetime Star Rider Membership?

The Lifetime Membership gives you full access to Star Stable for as long as Star Stable online is running. This of course includes all regular weekly updates and the 100 Star Coins added every Saturday morning to member accounts. This means you only have to pay once, and then you are a Star Rider permanently. Enjoy all the benefits of being a Star Rider plus 1200 Star Coins instantly added to your account! There is even a special Lifetime shop in Moorland with exclusive Lifetime-only clothing and equipment!

How do you keep my payments secure?

Star Stable does not store any of your payment information, all payments are handled externally and are processed securely by our Payment Providers, such as PayPal and Global Collect to ensure your payment information remains safe.

Do you accept Pre-Paid Visa Cards and Pre-Paid MasterCards?

We do not currently support these pre-paid cards. You will need a credit card or a card that is connected to a bank account.

Can I buy a Star Stable Gift Card?

At the moment we cannot offer Gift Cards but will inform our members by email should this become available.

What happens to my account when my Star Rider membership expires?

If your membership expires, you will lose access to Star Rider Functions and Star Rider areas, but your account will remain intact, you will keep your level and you will not lose any of your game progress. If you choose to re-activate your membership, you will be able to pick up where you left off.

What's a redeem code and where can I find one?

Redeem codes are unique codes which offer special treats (e.g. free star coins) and can be used only once (if you give your friend the code after it will not work). We may hand these out at special events (e.g.if we are visiting a horse show).

Some redeem codes may only be valid for some users or in specific countries.

How do I cancel my membership/subscription?

To cancel a subscription, log in to your Star Stable Account, click on the Profile tab and then click Cancel Subscription.

What happens when I cancel my subscription?

When you cancel your subscription, you cancel recurring payments. You will still be a Star Rider for the period of time you have already paid for. Once your Star Rider membership expires, you will still be able to play in the starting areas of the game, and you will not lose any of your game progress.

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Technical Support

Why can't I connect to the game server?

This means that your computer is unable to connect to our servers due to problems with your internet connection or problems with your firewall. If the problem persists, contact Customer Service.

Why does Star Stable crash?

If you experience crashes in the game, please follow the instructions given below. If the problem persist after trying everything on this list, please contact Customer Service with as much information about the problem as possible, such as when the crash appeared, how often it appears or if there is any specific error message when the game crashes etc.

Windows 7 Users

Make sure the drivers for your graphic card is up to date by following the instructions below:

To update drivers using Windows Update

  1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the left pane, click Check for updates.
  3. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any available driver updates.
  4. On the Windows Update page, click Install updates. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

If that didn't work try:

To Download and Update the Graphic Drivers Yourself

  1. Open Device Manager by clicking the Start button, clicking Control Panel, clicking Device Manager, and then, expand the Display adapters entry.
  2. Double-click the adapter under the expanded entry.
  3. Click the Driver tab, click Update Driver, and then follow the instructions. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Other things you can try:
  • Close all other programs and applications running on your computer and restart Star Stable.
  • Reinstall Star Stable (see How do I uninstall Star Stable).

Why do I always lose connection to the game server?

This could mean that your internet connection is unstable. If you have a wireless connection you can try using a network cable instead, this can make the connection more stable. If the problem persists, contact Customer Service.

How do I uninstall Star Stable?

In order to uninstall Star Stable you need to locate a folder on your computer called "StarStableOnline" and delete all files in it. Below, you will find a guide on where you might find this folder.

Windows XP

Computer > Documents and Settings > All Users > Application Data > StarStableOnline

Windows Vista / Windows 7 / Windows 8

Computer > Local disc > Users > Public > StarStableOnline

If you have any problem with locating the folder, please contact Customer Service.

Can I play Star Stable on a tablet or smartphone?

We are sorry, but currently we only support Windows and Mac computers, but we will keep our users informed if Star Stable becomes available on tablet or smartphone in the future.

Can I play Star Stable on a Linux computer?

We are sorry, but currently we only support Windows and Mac computers.

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Gameplay Support

How do I take care of my horse?

When you create a character and begin to play Star Stable, you will be introduced to the character of Justin Moorland in Moorland Stable. Justin will provide you with clear instructions on how to care for you horse. For any further questions, please contact Customer Service who will gladly assist you further.

How can I make my horse jump?

The ability to jump is an exclusive feature available only to Star Riders. After level 5 you will be given a quest by Justin Moorland, located at Steve's farm, and that is when you learn how to jump.

Can I change the name of my character?

It is not currently possible to change the name of your character.

How do I sell a horse?

  1. In order to sell a horse, start by removing your character from sitting on the horse.
  2. Next, remove all equipment, including the horseshoes from the horse's Character Sheet.
  3. Go to the notice board in your stable and click on it.
  4. Then click on My horses.
  5. There you will find a list of all your horses - choose the one you wish to sell, then click Sell this horse!. For the sale of a horse, you will receive 2500 Jorvik Shillings.
  6. Click on Yes to confirm the sale of horse.

How do I sell equipment and clothes?

In order to sell an item, visit a shop and drag the item to the box with the money icon that is located at the right bottom corner.

Is there a way to earn Star Coins?

You cannot earn Star Coins. Star Riders receive a weekly allowance every Saturday morning, and additional Star Coins can be purchased from our website. We sometimes run 'Double Star Coins' promotions when you will receive twice the amount e.g. If you buy 100, you get 200. We will always inform you on our website when these offers are running. We may also send emails and post on Facebook too, so make sure you check regularly.

Why don't I have any available quests?

If you are a Star Rider and don't have any available quests, you may have completed all available quests for the moment. However, we are constantly updating the game with new fresh content and exciting quests. We will always publish details of the new quests here.

When can I unlock Golden Hills Valley?

To enter Golden Hills Valley you need to be at least level 13 and will have already completed certain quests. If you are above level 13 and have not yet unlocked Golden Hills Valley, do not worry, just keep doing all available quests in the quest log, and soon you will unlock Golden Hills Valley.

When do the Championships run?

You will receive a notification 90 minutes before the start of a Championship. We will send regular reminders up to 5 minutes before the start of the Championship.

Where can I find the Lifetime shop?

The Lifetime Shop is located in Moorland and is for Lifetime Star Rider Members only.

Why can't I see my friend in the game?

Most likely you are not placed on the same server (see also Can I change servers so I can play with my friends?). Please contact Customer Service for more details.

Where can I find all the stars in Star Stable?

Shhh... The locations of all the stars are secret, and we can't spoil the surprise! See if you can find them all, but remember to keep the secret!

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Rules and Safety

Why do some words get blocked in the chat?

A chat filter is applied on all of our servers to ensure all chat is safe and friendly, to maintain a pleasant environment for everyone. Sometimes, words get blocked even if they are not bad because our smart chat filter will recognize it as similar to a blocked word. Please contact Customer Service for any further information.

How can I block a player?

Click on the player you want to block, and then chose Ignore in the menu. After that you will not see the player, and you will not be able to communicate.

What should I do if a player behaves inappropriately?

Block the player who is acting inappropriately by clicking on Ignore, then contact Customer Service and report the player.

What happens if a player gets reported to the Support Team?

The Customer Service Team will go through the chat logs and if Terms and Conditions has been violated, Customer Service will take actions against that player.

How do I recognize staff members from Star Stable in Game?

A staff member will always have the name Game Master online. It is important not to believe a player claiming to be a part of the Star Stable Team if they do not have the name Game Master. A Game Master will never ask for your password or other personal information. Please report any suspicious behavior to the Customer Service team.

Can I share my account details with my friends?

No. As the owner of the account, you are held responsible for anything that is happening on your account and therefore you should NEVER share your password with anyone (even if it means not giving it to your best friend).

If anyone on your account:

  • Uses foul language or abuses other players.
  • Pays using stolen payment information.
  • Reverses payments.
  • OR breaks ANY of our rules.

Your account will be subject to disciplinary action which can include suspension or permanent bans.

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General Questions

When is the next Double Star Coins Weekend?

Usually we have one Double Star Coins weekend per month. We will always inform our users on the website when we are running a Double Star Coins Weekend. We may also announce this on our Facebook fan page and by email, so make sure to check regularly.

When is the next Free Star Rider Weekend?

We will always inform our users on the website when we are running a Free Star Rider Weekend. We may also announce this on our Facebook fan page and by email, so make sure to check regularly. Free Star Rider weekends are rare...so it is best not to expect one any time soon.

Why can't I play on the server I want to?

To maintain a balance on our servers, all players are automatically placed on a specific server. Which server you are placed on depends on your geographical location. Depending on where you live there may be other servers available for you to choose from.

Can I change servers so I can play with my friends?

It sometimes happens that friends are assigned to different servers. This results in friends not being able to see each other in-game. To be able to change servers log in to your My Account page and select the Move Servers tab. Then follow the instructions for swtiching servers.

Can I send Star Stable ideas and feedback?

We love getting feedback and great ideas sent to us and we read everything you send us, but due to the huge volumes we receive we cannot guarantee a reply. All suggestions from our amazing players are appreciated!

Why is the Wednesday Update necessary?

In order to put new fun content in the game, we need to take the servers down for a period of time. When everything is in place and working properly, we open up the servers. Check out the News section to find out the next update!

How long is the Wednesday Update?

Normally the servers are down between 1 and 4 hours depending on what type of update is being made. We are always working to make this process faster and easier.

How can I get in contact with Star Stable?

To contact Star Stable, fill in our contact form or write to us at Star Stable Entertainment AB, Östermalmsgatan 87D, 114 59 Stockholm, Sweden.

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