Help & Support

Accounts and Membership/Star Rider

How do I create an account so I can start playing?

  1. Go to our homepage www.starstable.com and click the big green ”PLAY NOW” button at the top right of the page.
  2. Click on the ”Create your free account today”
  3. Complete the form, approve the terms of use.
  4. An email will be sent to activate your new account.
  5. Activate your account from your email address.
  6. You are now ready to enter the world of Star Stable! The world's best online horse game for girls!

Is Star Stable Free?

While it is possible to play Star Stable for free there are many features and exciting areas that require membership. Members of Star Stable are called ”STAR RIDERS”. More information on being a Star Rider and what it includes can be found on the top menu under the heading Star Rider

What is a STAR RIDER?

A STAR RIDER is a paying member of the Star Stable community. A STAR RIDER has access to the entire world of Star Stable and shops and all stories. Star Riders also receive a weekly alowance of 100 Star Coins to spend on stylish new clothes and bonus equipment included with their membership.

What are promotional codes and can I use them?

Promotional codes can be found in print media and magazines. These codes when entered in the ”my account” section. Note: Most of these codes can only be used by new accounts.

I’ve forgotten my password. How do I get a new one?

On under the space where you log into the game there is a ”lost password” button. Clicking this button will send you mail with instructions on how to reset your password.

How do I change my password?

Log in at Starstable.com. Click my account under the Play Now button. Click the ”Update Account” button to get to the change password function.

Technical

Which operating system do I need to play Star Stable?

Star Stable is currently supporting:
  • Windows 8
  • Windows 7
  • Windows XP (Service pack 2 or later)
  • Windows Vista
Currently MAC is not supported but we hope to add support for it in the future.

How do I install Star Stable?

To install Star Stable you need a Windows operating system based machine user one of the following web broswers:
  • Internet Explorer version 8 or later
  • Mozilla Firefox 3.6.23 or later
  • Google Chrome 14 or later
The installation process will proceed slightly differently based on which web browser you have chosen to use.

Google Chrome:
  1. Log in to your Star Stable account.
  2. Click ”play now”
  3. Click the ”Accept” button in the lower left corner of the screen.
  4. Accept the Chrome install question.
  5. Now you will see a ”Installing Plugin Data” message.
  6. When the plug-in is installed you will be able to design your character and horse.
  7. When the installation is complete click Play to enter Star Stable!
Mozilla Firefox:
  1. Log in to your Star Stable account.
  2. Click ”Play Now”
  3. Click the ”Allow” button in the top left corner of the screen.
  4. Accept the installation box in the middle of the screen.
  5. Restart your web browser and log in again at Star Stable.
  6. Click ”Play Now”
  7. You will now see a ”Installing Plugin Data” message.
  8. When the plug-in install has completed it is time to design your character and horse!
  9. When the install is complete click Play to enter Star Stable!

Internet Explorer:

  1. Log in to your Star Stable account.
  2. Click ”Play Now”
  3. A window will open on your screen. Please select ”Install”.
  4. You will now see an ”Installing plugin data” message window.
  5. When the plug-in is installed it is time to design your character and horse!
  6. When you have finished designing your character and horse and the install is finished click ”Play” to enter Star Stable!

What is DirectX and why do I need it?

DirectX is a Microsoft product that allows for display of video games. Some machines already have this microsoft plugin when purchased. If your machine is missing DirectX it is free and can be found here:
http://www.microsoft.com/en-us/download/details.aspx?id=35

My Web Broswer is too old, what can I do?

You can download a new version of your web browser for free.
Google Chrome visit https://www.google.com/chrome
Mozilla Firefox visit http://www.mozilla.org/sv-SE/firefox/new
Internet Explorer visit http://windows.microsoft.com/en-GB/internet-explorer/products/ie/home

What settings does my Firewall require to be able to play Star Stable?

To be able to play Star Stable the following ports need to be open on (both Firewall and Router):
  • To download the game: TCP port 21
  • To play Star Stable UDP ports 18900-18999
Unfortunately there are so many brands of firewall and router that we can not provide instructions for all these configurations. These changes can be made under Port Range and Port Forwarding. Be sure to have an adult help you with these changes.

What is RAM memory?

RAM memory is what allows your computer to quickly display visual information on the screen. If you are unable to play Star Stable and receive a RAM error try closing down all other active programs before starting the game. If this does not fix the problem you may need to upgrade your hardware to be able to play.

What does ”Administrator Access” mean?

If your computer will not allow you to install Star Stable then it is likely you do not have administrative access on your account. Speak to the owner of the computer to get help for this problem It is likely they will need to help you install the game for you to be able to play.

How to play Star Stable

How do I get my character to move?

Use the keys W, A, S, D, X or the arrow keys on your keyboard to move. You can also use the mouse to control the camera.

How do I ride my horse?

Click on the saddle of your horse to climb on. After that you can use W,A,S,D to steer and change gaits. X can be used to quickly halt. Star Riders (after learning how) can use the space bar to Jump.

What are Jorvik Shillings?

Jorvik Shillings is the normal money you earn from quests/assignments/races in Star Stable. Shillings can be used to purchase some clothes and equipment as well as Hay for your horse.

What are Star Coins?

Star Coins are the special currency of Star Riders in Star Stable. Star Coins can be used to purchase special ”member only” items with special bonuses and styles. Star Riders receive 100 Star Coins each week as part of their membership to spend on anything they like. It is possible for free players to purchase and spend Star Coins on special items in the game!

What is a Game Master?

A Game Master is someone who works at Star Stable and works with helping the players. Game Masters can help you with any questions you might have and are always interested in hearing your suggestions for making Star Stable better! A real Game Master will NEVER ask for your account information.

How do I take a screen-shot in Star Stable?

Use the ”Prt Sc” key on your keyboard then open a program like ”Paint”. Once in the image program ”paste” the image to be able to see it and save it.